Terms and Conditions
When you need to contact us with a question or concern, we’re here to help. Great service doesn’t come without customer input, and at Paper and Poly, we value what you have to say. Feel free to ask us questions, leave comments, give suggestions on how we can improve our product offerings, or even just let us know what you thought about your experience. Paper and Poly is here to make sure you have the best experience possible, and we do that by keeping communication open.
At Paper and Poly, we stay committed to our values of Exceptional Service, Competitive Pricing, and Quality Products.
Feel free to email us at sales@paperandpoly.com, give us a call at 888-539-3188, or email us at sales@paperandpoly.com.
Customer Service
Shipping
You can view an estimate of shipping costs after the add to cart and filling out your location info to calculate shipping to your cart. However, final shipping costs will be displayed before confirming your order.
Returns
Paper and Poly will accept returns on all unopened and resalable cartons for a period not to exceed 2 weeks from the original ship date. All returned items must be approved by our service department with an authorized RMA (Return Merchandise Authorization). The Buyer is responsible for all freight costs incurred for the return shipment to Paper and Poly. One exception to this is if we are responsible for example shipping an incorrect product. However We carefully confirm and double check each order as it is being prepared for shipping. RMA’s may be obtained by contacting us via email at sales@paperandpoly.com or by faxing your request to 866-531-9652. Please include your order or invoice number when requesting a return.
Frequently Asked Questions
How can I contact Paper and Poly?
You can call us at 888-539-3188, or email us at sales@paperandpoly.com.
How do I know my transaction will be safe?
Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.
What happens after I’ve placed my order?
After you place your order you will receive an email notifying you of all purchase and shipping information
How are products delivered to me?.
Our standard delivery method is UPS or FedEx. (Will Call) Hold for pick up is available, please call first to make arrangements
What is your refund or exchange policy? Refunds are approved for up to 2 weeks after the order is placed provided the product is unopened and in re-sellable condition. All refunds must be approved with an RGA #. Please email sales@paperandpoly.com with your order number and the product item number you are requesting a refund on. Refunds are given only for full case amounts. No partial case quantities can be refunded. Thank You.
Paper and Poly
Customer Service:
Phone: 888-539-3188
Email: sales@paperandpoly.com
